» Travel Regulations
All travel remains subject to flyyeti.com Conditions of Carriage and such Conditions prevail in the event of inconsistency with these Travel Regulations.
Dangerous Goods Carried By Passenger or Crew
Reservations and Tickets
Fares
Flight Changes & Cancellations
Cancellations, Credits & Refunds
Method of Payment
Taxes, Fees and Charges
Seat Requests
Customers with Special Needs
Expectant Mothers
Infants
Unaccompanied Children
Check-in
Connecting Flight/Transfer Baggage
Boarding Pass
Departure Gate
Denied Boarding
Baggage Allowances Please read
Excess Baggage Charges
Items Unacceptable as Baggage
Non-Standard Items of Baggage
Animals / Pets
Lost or Damaged Baggage
Contact flyyeti.com
Dangerous Goods Carried By Passenger or Crew
Dangerous goods carried by passenger/crew must fulfil the following conditions:
- Alcoholic beverages (max 70 vol% alcohol) – only in container/bottle less than 5 litres
- Non-Radioactive medical or toilet articles, e.g. hairspray, perfume, eau de cologne, medicinal alcohol, nail polish remover, etc. Maximum allowed net quantity per person 2kg / 2 litres (Max.0.51 per container/bottle)
- Dry ice for cooling perishable goods – Maximum 2kgs per person, permission of airline is required.
- Matches/lighters – Only permitted when carried on the person. Lighters containing unabsorbed liquid fuel are not allowed
- Small CO2 cylinders for artificial limb – No restriction
- Heart pacemaker/radiopharmaceutical – Only allowed when implanted into a person
- Oxygen/air cylinder for medical purposes- prior permission of airline required
- Wheelchair operated by batteries – Only allowed when carried in the cargo compartment
Reservations and Tickets
flyyeti.com does not issue tickets for travel so at the time your reservation is confirmed you will be assigned a Confirmation Reference. Please keep a record of this as the details relating to your booking will be held in our computerised system under this unique reference. You will also be given the opportunity to print a Reservation Confirmation Document and Receipt which you should take to the airport with you.
Fares
flyyeti.com fares are quoted on per person, per one way journey basis excluding taxes, fees and charges. Surcharges may apply and fares and taxes may fluctuate due to currency exchange rates and tax changes. Each sector of your journey is treated as a separate flight.
Travel Insurance - flyyeti.com advises all customers to take out appropriate travel insurance for their journey so that any monetary losses due to unforeseen circumstances may be recovered (subject to the terms on the policy).
Flight Changes & Cancellations
Reservations can be changed up to 24 hours before travel by calling flyyeti.com Call Centers. A fee of USD 14 (or equivalent) per passenger, per sector will be made plus any difference in the total cost of the applicable flight.
Cancellations, Credits & Refunds
Reservations can be cancelled up to 24 hours before travel by calling flyyeti.com Call Centers. A fee of USD 27 (or equivalent) will be applicable per passenger, per sector. The residual amount (if any) will be credited to the passenger name within our reservations system and can be used within one year of the date of payment. The credit is only valid for the same passenger or it can be utilized by a family member whose name ends with the same family name by paying a charge of USD 14.
Method of Payment
Payment for bookings can be made using a MasterCard or VISA credit card when booking online on our secure site or through our Call Centres. Payments can also be made in cash at all our Sales Centres, at the airport Sales Shop and at our appointed Travel Agents. A handling fee may apply for cash payments.
Surcharges, Taxes, Fees and Charges
In addition to the fare for your journey, you must pay any taxes, fees and charges imposed on us by Government or other authorities on their behalf, which we are obliged to collect from you and pay. Taxes, fees and charges are subject to change and can be imposed or altered by the Government. or relevant authorities after the date we have confirmed your reservation and allocated a Reservation Confirmation. In such cases, it will be necessary to pay the difference. Similarly, if any taxes, fees or charges you paid to us at the time your reservation was confirmed and a Confirmation Reference was allocated, are then abolished or reduced, you will be entitled to claim a refund in the form of a credit to be used within 12 months from the date of payment.
Seat Requests
We will endeavour to meet all seating requests, although these cannot be guaranteed as we may find it necessary to change your seat for operational, safety or security reasons.
Customers with special needs, together with the elderly, frail or any other customers who, in our reasonable opinion would be unable to assist in the event of an emergency, will not be seated at or adjacent to an Emergency Exit.
Customers with Special Needs
flyyeti.com must be advised of any customer with special needs or a medical condition at the time of reservation. Customers with special needs are those whose mobility is reduced due to physical incapacitation whether this is sensory or locomotory, intellectual deficiency, age, illness or any other cause of disability. Please contact our Call Centres with details quoting the Confirmation Reference in order to obtain confirmation that we can accommodate the customer on their chosen flight(s). We are unable to accept those customers with a level of disability which needs the presence of a care assistant unless a care assistant is travelling with the customer. The care assistant will need to comply with the same obligations as all other customers.
Customers with a medical condition which may be exaggerated or aggravated by air travel should obtain a medical certificate from their Doctor stating the nature of their illness and their fitness to undertake the journey they are planning which must be presented to flyyeti.com prior to the departure date of their flight.
Wheelchairs – folding wheelchairs will be carried free of charge and in addition to the normal free baggage allowance. Special arrangements need to be made and confirmation obtained for any other type of wheelchair to be carried.
Expectant Mothers
flyyeti.com will accept Expectant Mothers for travel up to the end of their 28th week of pregnancy without a medical certificate. If traveling from the end of their 28th week of pregnancy a medical certificate will be required stating the number of weeks of the pregnancy and confirming the Expectant Mother is fit to fly. This certificate must be signed by a doctor and is valid for 7 days from issuance. We are unable to accept Expectant Mothers once they reach the 36th week of their pregnancy, or those who are expecting a multiple birth after the end of their 32nd week and therefore all flights should be completed before this time is reached. Medical certification must be supplied and signed by a Doctor and is valid for 7 days from issuance. We regret that we cannot accept those completed by a registered midwife.
Infants
Infants (defined as being children under the age of 2 years) may travel for USD 14 (or equivalent) per sector, provided they share a seat with the person accompanying them. Infants under the age of 2 weeks cannot be accepted for travel. Infants of 6 months up to 2 years may occupy a suitable and approved car-type safety seat and for which a separate seat must be purchased, at the applicable adult fare.
Children of age 2 years and over must occupy their own seat for which they must pay the same fare as an adult.
Note that at the time of the first leg of travel if the child has not completed his 2nd birthday then he will be treated as an infant for the entire journey and the infant rate will apply, meanwhile the same infant will not be entitled to a separate seat.
Unaccompanied Children
flyyeti.com does not accept children traveling unaccompanied under their 12th birthday.
Check-In
Our check-in will normally open 3 hours prior to the scheduled departure time flight and close 1 hour prior to the scheduled departure time of the flight.
Customers must present themselves at check-in with their Confirmation Reference and valid Passport, together with any other travel documentation required for the journey they are undertaking e.g. visa. It is the customer’s responsibility to ensure that they have the necessary valid documentation, including visas, to meet the immigration requirements of their destination. We reserve the right to refuse travel to any customer whose documents do not appear to be in order; who arrive late at check-in or the boarding gate or who refuse to follow the set out rules of the airline eg. excess baggage payment. Should any of these occur we will not make any refund or provide any alternative flight. We would also draw your attention to Article 13 of our Conditions of Carriage.
For those customers who require assistance and who have arranged this in advance, we would recommend that you check-in at least 2 hour prior to scheduled departure time.
Customers failing to check-in by the required minimum check-in times above will not be accepted for travel and will forfeit their seats. Customers who fail to check-in within the times specified will forfeit their seat and will not be entitled to a refund, credit or free transfer of flights.
As customers and their baggage are subject to security screening throughout their journey, it is recommended that you ensure that your cabin baggage is packed in such a way that, if you are requested to display/transfer/remove any contents by airport personnel, you are able to transfer articles into your checked baggage with ease.
A Baggage Receipt will be issued for each item of baggage you check-in to be loaded into the aircraft hold, please ensure you retain the baggage receipt until such time as you are satisfied that your checked baggage has been satisfactorily delivered to you. A Baggage Tag will be affixed to each piece of checked baggage displaying the flight number and destination to which you are travelling.
Connecting Flights/Transfer Baggage
flyyeti.com operates online connecting flights through Kathmandu with a minimum 45 minutes connection time. If you have booked a connecting flight then please indicate this when checking in. Your baggage will be checked in to your final destination.
Please note that you should collect your connecting flight Boarding Pass from our Transfer Desk at Kathmandu Airport .
Boarding Pass
Once you have completed the check-in process, we will issue you with a Boarding Pass on which your seat number will be displayed.
Departure Gate
You must make sure that you are present at the Departure Gate at the time you are given when you check-in; failure to do so may result in you missing your flight. We regret that customers who fail to present themselves at the Departure Gate promptly will not be entitled to a refund, credit or free transfer of flights.
Denied Boarding
If we are unable to accommodate you on board a flight for which you have:
- a confirmed reservation;
- a valid Confirmation Reference;
- and for which you have checked-in within the specified minimum check-in time
Because it is oversold, you will be entitled to receive:
- a full refund on your ticket; or
- a seat on another of our flights as a soon as possible; or
- a seat on another of our flights at a later date of your choice (subject to availability)
flyyeti.com will also cover meals and/or refreshments in reasonable relation to the waiting time; hotel accommodation, where necessary and appropriate and the cost of surface transportation if this is required between airport and hotel or to the destination airport if alternative travel is arranged to an airport other than that originally booked.
Please see Article 9.1.3 in our Conditions of Carriage.
Conduct onboard Aircraft
flyyeti.com passengers are not permitted to bring their own food items on board due to Health & Safety Regulations. We provide refreshments on board. Additional refreshments/light meals are available for an additional charge.
All flyyeti.com services are non smoking. Customers should note that smoking is strictly forbidden and all necessary measures will be taken to stop any customer from infringing this policy.
For safety reasons, we may forbid or limit the operation aboard the aircraft of electronic equipment, including, but not limited to, mobile telephones, laptop computers, personal recorders, personal radios, MP3, cassette and CD players, electronic games or transmitting devices such as radio-controlled toys and walkie-talkies.
The use of hearing aids and heart pacemakers is permitted.
If, while you are on board a flyyeti.com aircraft, we reasonably believe that you have put the aircraft, or any person in it, in danger; deliberately interfered with the crew in carrying out their duties; failed to obey the instructions of the crew relating to safety or security; failed to obey the seat-belt or no-smoking signs; committed a criminal offence; allowed your physical or mental state to become affected by drink or drugs; failed to obey the crew’s instructions relating to drink or drugs; made a hoax bomb threat; threatened or abused or insulted the crew or other customers or behaved in a threatening, abusive, insulting or disorderly way towards the crew or other customers or behaved in a way which causes discomfort, inconvenience, damage or injury to the crew or other customers, we may take any measures we think reasonable to prevent you continuing your behaviour, including restraint.
When the aircraft lands, we may decide to make you leave the aircraft; refuse to carry you on the remaining sectors of the journey shown in your Flight Confirmation Document and report the incident on board the aircraft to the relevant authorities with a view to them prosecuting you for any criminal offences you might have committed.
If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper costs of the diversion.
Please see Article 11 of our Conditions of Carriage.
Baggage Allowances Please read
| Checked Baggage Allowance |
The amount of free baggage you are permitted to check-in to be loaded into the aircraft hold. |
| Cabin Baggage Allowance |
The amount of cabin baggage you are permitted to carry onto the aircraft. |
The maximum weight permitted per individual piece of baggage is 32 kg with total dimensions of 160 cm (W+D+L). No single piece of baggage may exceed this allowance.
Please note that our responsibility for loss, delay or damage to baggage is limited and the settlement of any claim is based on baggage weight at the rate of USD 20 per kilo. flyyeti.com does not accept liability for fragile, valuable, perishable items contained within checked baggage or for baggage which is packed in unsuitable or damaged containers.
All items weighing 32 kg or more and with dimensions of 160 cm or more can only be sent as cargo. flyyeti.com does not offer cargo facilities for outsized baggage.
In addition to the above free allowances you may carry the following items as cabin baggage; a coat, a handbag/clutch bag, umbrella, small items of tax free goods and a laptop computer.
All personal items and cabin baggage must be securely stowed on board the aircraft either in the overhead locker or under the seat in front of you, if this is not adjacent to an Emergency Exit.
Excess Baggage Charges
Excess baggage charges applicable
| Direct Flights | ||
| From | To | Rate/kg |
| Kathmandu | Delhi | USD 3 |
| Kathmandu | All destinations except for Delhi | USD 7 |
THE SAME RATES APPLY FOR REVERSE DIRECTION. Example: Delhi to Kathmaandu is USD 3, same as Kathmandu to Delhi
If Pax stops in Kathmandu for more than 24 hours then individual SECTOR rates will apply
Long Haul - Any destination other than neighbouring countries (India, Bangladesh)
Items Unacceptable as Baggage
1. Dangerous Goods
These are items that MUST NOT be carried on customer aircraft.
- Compressed gases (deeply refrigerated, flammable, non-flammable and poisonous)
- Explosives (munitions, fireworks and flares)
- Corrosives (acids, alkalis, mercury and wet cell batteries)
- Radio-active material
- Flammable liquids and solids (lighter fuel, matches of any kind, paints, thinners and fire-lighters)
- Poisons (weed-killer, insecticides and live virus or bacteria)
- Oxidising materials (peroxides and bleaching powder)
- Other items which are irritating or offensive materials or magnetised materials
2. Firearms
flyyeti.com may accept for carriage those firearms which are defined as Sporting Guns. However, prior special arrangements must be made and strict criteria met. Please contact our Call Centres
3. Items which must not be carried on board or in cabin baggage
- Darts
- Toy or Replica Guns (plastic or metal)
- Billiard, Snooker or Pool Cues
- Catapults
- Laser pens
- Personal Attack Alarms
- Tradesmen’s Tools
- Knives with Blades of any length
- Household Cutlery
- Razor Blades
- Paper Knives
- Sporting Bats
- Hypodermic Syringes (unless supported by medical evidence)
- Knitting Needles
- Scissors
- Swords, Archery Bows and Arrows or similar
- Self Heating Drinks or Food
- Any other item which in our reasonable opinion could be used to endanger the aircraft or any of the customers or crew
4. Restricted Items
There are some restricted articles which can be carried in checked baggage but only with special precautions, amongst these are: Firearms, Sporting Guns, Wet Cell Batteries, Butane Hair Stylers, Small Oxygen and Carbon Dioxide Cylinders, Dry Ice and Cooking Oil.
However, you must advise us, and obtain confirmation from us in advance of the flight date, that we are able to accept such items for the services on which you are booked to travel. Please contact our Customer Service Centre.
5. Items which you MUST NOT include within your Checked Baggage:
- Money
- Jewellery
- Precious Metals
- Computers
- Personal Electronic Devices
- Car or House Keys
- Medication
- Share Certificates, Bonds and other Valuable Documents
- Business Documents
- Passports or other Identification Documents
- Fragile or Valuable Items
- Perishable Foods or other Items
Non Standard Items of Baggage
The following items of baggage may be carried free of charge within the normal free baggage allowance but will be charged at the following rate if they are in excess of the free baggage allowance.
Snowboards/Ski equipment - 3 kg of applicable excess baggage charge
Golf Clubs/Equipment - 5 kg of applicable excess baggage charge
Any item which would require it to be loaded into the cabin of the aircraft will attract a charge of the applicable fare for the purchase of an additional seat for that item - subject to prior arrangement and confirmation. Please contact our Call Centres for further information.
Animals/Pets
flyyeti.com is unable to accept animals/pets for carriage on our aircraft. Please contact our Call Centres for more information
Lost or Damaged Baggage
Although we make every effort to ensure that your baggage is handled with care, due to the complexity of airport baggage handling systems, accidents can and do occur.
It may be of interest for you to know that, in common with other airlines, our liability for loss, delay or damage to baggage is limited and the settlement of any claim is based upon weight at USD 20 per kilo. flyyeti.com does not accept liability for fragile, valuable, perishable items contained within checked baggage or for baggage which is packed in unsuitable or damaged containers.
If your baggage is delayed, damaged or lost following a flight you must advise a member of flyyeti.com staff, or our representative, at the airport of arrival immediately. They will complete a Report with the details and provide you with a Report Reference Number, which should be quoted in all subsequent enquiries or correspondence.
Please see Articles 14.4; 14.5 and 15.1 of our Conditions of Carriage.
We would strongly recommend that you take out travel insurance to ensure your belongings are adequately covered for their value, prior to any journey you may make by air.
We would also recommend that you make sure that the receptacle being used to contain your belongings is of a satisfactory construction and condition to withstand the normal handling processes, whilst remaining secure, that your name and address is annotated (discreetly) on your checked baggage and unless otherwise advised that you lock your checked baggage for extra security; taking care to make sure you have the keys upon your person.
For lost or damaged bagage you can contact us on:
+977 1 4480888
baggage@flyyeti.com
Contact flyyeti.com Head Office
You can contact us in any of the following ways:
P O BOX: 20011,Tilganga, Nepal
Telephone: +977 1 4480888